Voyago is hiring a Full-Time Dispatcher/Spare Driver in our London office!
Your Role:
- Work split shift hours Monday to Friday from 6:00am to 10:00am and again from 1:00pm to 5:30pm
- Ensure dispatch and driver operations are in accordance with established standards.
- Customer Service Calls, Recurring rides & Special event co-ordination.
- Incident reporting
- Dispatch drivers to various routes on a timely basis.
- Alert drivers to road closures and other delays
- Identify all runs and drivers active on routes are on time to ensure no students are left behind
- Manage and pull a variety of reports as per the Dispatch Supervisor’s directive
- Manage and assist with scheduling vehicle maintenance as required
- Answer phones, and email correspondence in a professional and courteous manner
Requirements
Your Profile:
- You have dispatch experience within the transportation or service industry or related education
- You are able to utilize a radio to listen to, respond to and communicate effectively with all en route drivers
- You have excellent time and stress management skills
- You are a multi-tasker who can prioritize several urgent and important tasks
- You take initiative to solve problems and search out the data needed to do so
- You are able to accurately follow a flowchart of procedures to meet corporate and legal obligations
- You have strong proven customer service experience
- You are computer literate and have software experience in MS Office (MS Word and Excel)
- You have a clear understanding of the transportation industry
- You possess a valid Ontario G license and willing to upgrade to a B class (Voyago will cover the cost of the upgrade and provide all the necessary training)
- You are able to provide a Clean driver's abstract
- You are able to provide a Clean criminal record search
- You have a good geographic knowledge of the city of London and surrounding areas
- You are able to communicate effectively with advanced verbal and written English skills. This is mandatory for safety of our drivers and students.
Benefits
The Perks:
- We offer free B license upgrade to our dispatchers
- We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, and a great company perks program
- We have a $1000 Employee Referral Bonus Plan for all staff
- We are an Award Winning company
- As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
- We focus on innovation and sustainable environmental initiatives
- We support the development, work-life balance and well-being of our employees
- We build a supportive corporate culture that encourages diversity and enables our people to flourish.
- We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
- We offer our employees opportunities to build their own experience within a local, global Group.
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
We thank all applicants however only those under consideration will be contacted