Customer Service /Technical Support Representatives

StarTech.com Ltd. is a leading manufacturer of hard-to-find connectivity and technology parts that complete business solutions.  Founded in 1985, we are a privately owned Canadian company, based in London Ontario with a business in Hong Kong and operations in Columbus, Ohio and Northampton, England.

StarTech.com is a leader in our targeted product markets in North America and Europe and is growing rapidly internationally. We were named an INC 5000 honoree in the United States in 2007 and 2008, recognizing us as one of the fastest growing private companies.

Our customers love doing business with us because we provide exceptional customer service with lifetime support and exclusive online resources that saves them time and money.

Our organization is committed to hiring bright talented individuals who are excited about technology and passionate about customer service with a desire to move within the company.  We generally hire people into our Customer Service and Technical Support Department where they have an opportunity to learn about our products, our customers and our overall business.  When other internal opportunities become available we first consider our Customer Service and Technical Support staff as potential candidates for these roles.

We currently are looking for Representatives to join our Customer Service and Technical Support teams. These representatives will serve customers by processing orders, promoting products, providing product and service information and resolving technical product and service concerns.  Candidates who are bilingual (French/English) will be given priority!

The ideal candidate should have post-secondary education coupled with experience in customer service/technical support.  Excellent communication skills and attention to detail is required for accurate order processing and logging customer information in our customer information system. 

We have had employees move from Customer Service into positions supporting more complex customer segments including international customers.  Others have moved into sales, marketing, finance and product management.

If you………………..

• Have a passion for customer service

• Have worked with technology or have an interest in technology

• Are bilingual (French and English)

• Have an interest in starting your career with a company committed to promoting from within

• Have a desire to work in a fast-paced, continually growing company

• Want to help us realize our winning statement: “Excite Customers. Succeed. Have Fun” 

Then………………………….

Submit your resume in confidence.

We appreciate all applicants however only those selected for an interview will be contacted.  No phone calls please.