DRN Commerce Inc. is the leading provider of collaborative commerce solutions.  Our award winning software has resulted in continued growth and development of new technology solutions in the debt recovery market place.

DRN was named among the Top 25 Best Small and Medium Employers in Canada and was recognized as the 4th best employer on January 16, 2008.

We are currently recruiting for a Trainer as follows:

·         Develop training solutions in support of business strategies to enhance the customer service experience

·         Develop training solutions to continuously improve individual, team, and organizational performance

·         Conduct needs assessments, evaluate data, and design or identify training to satisfy needs

·         Develop and maintain training modules for clients, business partners, and internal staff for the software and business processes related to debt recovery

·         Develop and maintain training modules as new products and programs are introduced

·         Work with Subject Matter Experts, Project Teams, Human Resources and Technical Writer to develop training materials and programs

·         Deliver training to clients, business partners, and internal staff

·         Deliver new implementation and refresh training

·         Train and assist other internal staff to deliver training

·         Provide training via Live Meeting webinars, on-site visits, one-on-one, and classroom sessions

·         Administer Live Meeting training tool and train internal staff to use

·         Coordinate systems, facilities, and materials for training sessions

Required Skills and Qualifications:

• Customer service oriented with a commitment to quality
• Highly motivated self starter
• Strong inter-personal skills
• Excellent oral and written communication skills
• Excellent one-on-one and group presentation and facilitation skills
• Able to effectively organize, coordinate, and manage multiple tasks to deadlines
• Able to use a variety of learning/training concepts and principles
• Knowledge of adult learning 
• Minimum five years experience in training development and delivery and/or certification as a corporate trainer, like degree, or background in education
• administration and/or training and development
• Willing to travel regularly
• Proficiency in Microsoft office tools and ability to use media in training development/presentation