Team Leader, WILL Work Employment Preparation
by
WILL Employment Solutions
Position Type:
Full-time
Location:
London, ON
Date Posted:
Sep 09, 2024
Experience:
3 Years
Education:
College Diploma (2 years)
Job Description
Are you a motivated leader with a passion for driving team success? Do you want to work with an amazing nonprofit organization and team?
Reporting to the Senior Client Services Manager, the WILL Work Employment Preparation Team Lead seeks to motivate, support, schedule and track the duties of the employment preparation team to ensure all job seekers are independent, job ready and prepared to market their skills, experience and qualifications to Canadian employers with a specialization in preparing immigrants for employment. It is a combined role of day-to-day supervisory support while also providing direct service to clients/job seekers by reviewing and contributing to their employment preparation documents.
THE TALENTS AND BACKGROUND YOU BRING TO THE TABLE
Post secondary education or equivalent work experience
3-5 years experience in a related role
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
Completion of Common Assessment Process (CAP) training
Proficient technology skills including experience with online learning platforms, online conferencing/meeting platforms, and utilization of social media as a networking and marketing tool
Excellent written and verbal communication skills; bilingualism is an asset
Familiarity with employment legislation as well as the local labor market dynamics
Experience presenting material to a group, curriculum development for adults as well as learning skills
Team Building skills
Ability to multi-task and complete projects with frequent interruptions
Ability to handle conflict and diffuse situations
Ability to work in a team environment as well as independently
Ability to solve problems and think quickly on your feet
Good time management skills and the ability to adapt to changing priorities
Professional demeanor and ability to handle confidential information
WHAT YOU WILL BE DOING
Team Leader Job Duties/Responsibilities
Coordinate, plan, and schedule the delivery of all workshops and other Employment Preparation Team client services and activities
Lead the team to meet monthly results, targets and key performance indicators as set out by the organization
Initiate and manage team building activities to maintain a high team morale
Lead regular team meetings, monitor team tasks and case management portfolios
Supervise team activities and schedule workflow of the Employment Preparation Team
Coach, mentor, support and train the Employment Preparation Team
Provide feedback and troubleshoot issues escalated by the team to achieve organizational goals
Create quarterly and monthly reports on workshops and trends to monitor and measure success in client completion
of program offerings and the success rate of clients
Lead the team in best practices in entering data and case notes in Client Tracker for all employment preparation activities
Ensure that the Employment Preparation team is meeting the administrative obligations of the funders and funder reporting requirements
Effectively and strategically delegate tasks to team members and ensure they are completed by the required deadlines
Resolve interpersonal conflicts within the Employment Preparation team and with clients
Monitor the case files of Employment Advisors to ensure the integrity of data collection and that the correct processes are implemented in the collection of data
Maintain industry knowledge on best practices and identify training opportunities for the team
Assist in the hiring and training of new employees for the Employment Preparation Team
Conduct performance growth reviews for team members twice annually
Track and approve time away from work for the Employment Preparation team
Maintain an understanding of the team dynamic and team member capabilities
Oversee and approve submissions for client financial reimbursement
Complete monthly funding reports as requested by the Manager, Client Services
Conduct semi-annual privacy audits on files and staff practices (onsite and remote) and assure all requirements are met
Provide support to the Management Team on identifying service delivery gaps and alternative sources of funding
Actively participate in third party evaluation of client services
Regular Job Duties/Responsibilities
Review and contribute to client employment preparation documents including resumes, cover letters and labour market research and other self-marketing materials
Assist in the examination of service offerings of WILL to ensure it is up to date with current trends and needs for the clients
Lead coordination of employment preparation activities through work plans, process mapping, update procedural documents and development of new procedures
Track client progress along the completion of registered programs and move them along to the next phase
Respond to clients face to face, through email video conferencing and over the phone
Conduct client needs assessment of employment preparation supports and activities and engage accordingly
Contribute to organizational outreach efforts to
community members through word of mouth, meetings, social media, and presentations
Develop, amend, and deliver up to date curriculum and workshops within the community
Understand the needs of clients and make reasonable accommodations as required
Communicate and follow all WILL policies and procedures
Maintain confidentiality while handling client information
Maintain up to date knowledge of all services and programs offered by WILL and effectively communicate promote them to clients and potential clients
Intentionally and strategically collaborate across WILL programs to support the achievement of the WILL mission and goals
Special projects and other duties as assigned
WHY US?
Mentorship
Awesome co-workers, a focused and fun organization and meaningful goals.
Health, dental and vision, employee assistance and pension benefits/programs.
Professional development opportunities.
Salary range of $50,000 - $58,500 per year.
Generous paid sick time and vacation time.
35-hour work week
If you would like to work with us, we would love to hear from you. Simply send your resume and one page cover letter detailing how your skills match our requirements by
September 20, 2024, at 12pm (Noon)
to:
careers@willemployment.ca
.
Please reference
Hiring Committee/ Team Leader in subject Line.
WILL Employment Solutions values diversity in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We strive to foster a workplace in which all individuals maximize their potential, regardless of their differences. We are committed to providing accommodations for person with disabilities. If you require an accommodation to complete this application, we will work with you to meet your needs. Accommodation may be provided at all stages of the hiring process.
We would like to thank everyone who has taken the time to apply for this position. We know job applications are time consuming, and we appreciate your efforts.
Please note that only those being considered for an interview will be contacted.