Supervisor, Special Events and Dundas Place

Summary of Duties:

Reporting to the Manager and working as part of an interdependent team, the responsibilities of the Supervisor, Special Events and Dundas Place range from facility management to activation program delivery and community enablement/engagement. This position is required to work evenings and weekends on a regular basis. 

Work Performed:

• Responsible for supervising employees including hiring, administration, scheduling, training, coaching, and performance aspects of reporting employees. Respond to and refer sensitive and confidential human resource issues as required.
• Provide leadership in the execution and delivery of services and programs in the following areas of accountability:
  • Supervise operations and direct casual staff at work sites across London to support special events, Dundas Place and Field House, movie nights, and neighbourhood events in accordance with applicable legislation and guidelines. 
  • Coordinate with relevant City teams, external organizations, local businesses and diverse interest groups to implement seasonal programs for Dundas Place and Special Event initiatives.
  • Contribute to the development, monitoring and review of the strategic plan, objectives, divisional policies and procedures and budgets. 
  • Prepare, monitor and recommend operational budgets.
  • Evaluate programs and operations based on principles of continuous improvement.
  • Work independently to analyze problems and issues as they arise and develop and facilitate effective solutions. 
  • Establish, maintain and evaluate standards for customer service and program functions to maintain a customer service culture that meets corporate standards. Address escalated customer service and program issues as needed.   
  • Support the management of Dundas Place through participation in facilities reviews and redesign / renovation projects. 
  • Undertake regular inspections of Dundas Place and event locations to report issues and arrange for repairs or additional maintenance as required.
  • Highlight and promote public use of Dundas Place and Special Event programs with residents and businesses.
  • Develop, build, and maintain partnerships, collaborations, initiatives, and relationships with residents, community and neighbourhood groups, organizations and networks.
  • Provide liaison services between event operators and service providers with external and internal partners.
  • Report issues and provide recommendations to the Manager on program ideas, events and vendors.

.

• Maintain working knowledge of City of London Divisions involved in Dundas Place and Special Event programs and actively cultivate positive working relationships among staff with relevant colleagues.
• Encourage and support employee participation and commitment to divisional and organizational objectives.  Actively mentor, provide development opportunities and build team performance with direct reports. 
• Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and promote programs and initiatives that reflect this commitment. 
• Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety. 
• Track performance measures using appropriate data collection and analytics.
• Participate on various corporate teams and committees representing both the business area and Division. 
• Build and encourage employee commitment to a high level of performance in all areas of customer service, employee safety and delivery of individual goals and objectives.  
• Direct any media inquiries to the Manager.
• Act as a resource to various committees and networks.
• Perform other related duties as assigned.

Qualifications:

• Completion of a university degree or college diploma in, Event Management, Hospitality, Recreation or equivalent combination of education and related professional and lived community experience.
• Three to five years of experience in a municipal environment with emphasis on customer service and supervising staff.

Skills and Abilities:

• Strong organizational, prioritization, multi-tasking, and communication skills. 
• Ability to work independently to support multiple events simultaneously with minimal supervision, demonstrating initiative and the ability to carry out instructions. 
• Demonstrated knowledge and experience in the areas of customer service and leadership with an understanding of the Division’s programs and services.
• Sound knowledge of community development principles, and strategic community-based project management.
• Demonstrated effective analytical, problem-solving, and decision-making skills.
• Strong verbal, written, interpersonal, communication, facilitation, and presentation skills; demonstrated political acumen.
• Demonstrated experience in supervising cross-functional work within a large government or corporate organization.
• Demonstrated effective interpersonal and customer services skills, including conflict resolution and problem solving; demonstrated ability to effectively communicate with diverse populations within the community.
• Demonstrated ability to build effective relationships with individuals and staff throughout the Corporation.
• Demonstrated success leading or supervising employees or project teams.
• Proficient in the use and application of a variety of software packages and platforms (including Microsoft Office, Recreation Management Systems such as CLASS or PerfectMind, social media and other forms of electronic communication). 
• Class G Driver’s license.
• Required to work a range of hours including evenings and weekends, and when on call, respond to emergency situations in the city of London, in person, within 30 minutes of being called.
   

Compensation & Other Information:

$77,276 to $100,843

This posting is for one (1) permanent, full-time position.

Work Arrangement:  In office. 

Standard work schedule is Monday to Friday, 8:30 AM to 4:30 PM. These hours may be adjusted based on business needs. During event season, the schedule may shift to include weekends - for example, a Wednesday through Sunday work week.

Police Record Check

The successful candidate will be required to complete a Vulnerable Sector Check.