Provides frontline customer service contact to the public; provides a wide range of information about community programs; receives and responds to inquiries and redirects as required.
Processes and updates various City of London recreation memberships; accepts and processes program registration and processes various refunds.
Logs complaints/issues into the customer service database.
Processes contracts for the City of London recreation facilities such as baseball diamonds, soccer fields, arenas, community centres, garden plots, pool rentals and other facilities. Produces and sends correct billing and amendments for client contracts.
Receives, reviews and processes subsidy applications for recreation programs.
Assists with processing and selling of items such as bus passes, garbage tags, etc.
Responsible for daily individual balancing of registrations, facility bookings and admissions. Completes documentation including a daily recap sheet, account balance, bank deposit and financial summary reports for submission to the Finance Division.
Receives, records and deposits revenues received from various sources.
Processes and distributes team internal and external mail.
