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Computer Support Technician
Computer Support Technician (TSA 41525) Academic Technical Support Services Information Technology Services Location: London Employment Group: Support Hours: Monday to Friday 8:30 a.m. to 4:30 p.m. Averaging of hours applies according to the Support Staff Collective Agreement (Appendix C) Pay Details: $31.05 per hour Closing Date: October 24, 2024 Working at Fanshawe College Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required. Note: This is a full-time Support position (35 hours per week). Duties: Under the general supervision of the Director, Academic Technical Support Services, and with guidance from lead technical support coordinators, the incumbent provides high-quality customer service by carrying out a variety of assigned technical support tasks involving College and student technology devices. Typical activities include: set-up, configuration and testing of computers, laptops and related equipment; on-site or remote troubleshooting and resolution of hardware and software problems; assisting computer support technologists and coordinators in the implementation of computer/network cyclical and ad hoc work and projects, and responding by phone, online or in-person to client requests for technical advice and service/support. QUALIFICATIONS
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