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Airport Comfort Enhancer (ACE) & Security Level 1

Airport Comfort Enhancer (ACE) & Security Level 1
Greater London International Airport Authority (GLIAA)
Full-time Contract | $20.00/hr | Rotational Schedule | Employee Benefits
(Weekends, evenings, overnights, holidays)

Job Summary:
Customer support is the #1 focus of this position.  Successful candidate to ensure passenger comfort and security through customer service, terminal operations, and emergency response.  Prior experience working at an airport/airline would be a definite benefit.
Key Responsibilities & Skills:

• Assist passengers and address inquiries.
• Monitor terminal activity, report issues.
• Handle calls, coordinate emergency responses.
• Conduct facility inspections, oversee service providers.
• Escort authorized personnel airside.
• Respond to security/medical incidents, monitor security systems.
• Manage parking services, lost & found.
• Maintain logs and incident reports.

• Valid Driver’s License
• Strong communication & problem-solving skills
• Security, emergency response, airport operations knowledge
• Ability to work under pressure
• Proficiency in Microsoft Office
• Bilingualism (English & French) is an asset

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