Summary of Duties

Reporting to a Manager, the Business Process Documentation Analyst assists with performing business process reviews and developing documentation for operational and legislative requirements, including; business process workflows, training materials and standard operating procedures.

Work Performed

Documents current and desired future state business process integrating multiple systems or Service Areas.

Assists with developing training materials and Standard Operating Procedures (SOP).

Organizes and interviews internal staff to gather business process related information.

Assists in business process reviews leading to recommendations for process change including new or improved business systems. Assists with developing net change documentation.

Participates in software projects to assist with transition to the upgrade or new software.

Collaborates with others in the Service Area to establish procedures and processes for business process documentation including storage, verification/review, and maintenance, as required.

Develops business process documentation best practices and templates.

Collects information, reviews best practices and interacts with other municipalities to support

business process documentation activities.

Follows records retention guidelines and policies.

Performs related duties as assigned.

Qualifications/Experience

Completion of a two-year college diploma in accounting or business with an accounting/finance focus, and certification as follows is a job requirement:

• International Institute of Business Analysis (IIBA) Entry Certificate in Business Analysis (ECBA), or


• Project Management Institute (PMI) Certified Associate in Project Management (CAPM) designation, or


• completion of Lean Six Sigma Yellow Belt is a requirement.

Two years of related experience.

Specialized Training & Licenses

Skills and abilities in the following areas are necessary:

Demonstrated effective verbal and written communication skills to interview employees and collect information, develop procedures, training materials and videos.

Demonstrated proficiency in Microsoft Office (including VISIO) and Enterprise Resource Planning (ERP) Systems.

Compensation and Other Information

$46,612 - $65,539 (Level 9)

This position is currently under review by the CUPE 101 Joint Job Evaluation Committee.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.