Summary of Duties:

Reporting to a Manager, this position contributes to the development, integration and maintenance of service area procedures and instructional guides, completes process reviews as part of a project team and provides assistance with implementation of digital solutions.  

Work Performed:

• Work with process improvement teams to identify systems requirements to meet required project outcomes.  
• Contribute to the development, integration and maintenance of service area procedures and instructional guides.  
• Participate in process reviews and complete related projects as assigned.
• Monitor, review and document systems, workflows and/or procedures, identifying, through discussion with others, areas where systems and workflows do not meet the intended objectives. Identify and recommend improvements in both systems and methods.
• With a comprehensive understanding of applicable business processes, identify and recommend projects and participate in business case development where digital initiatives will significantly enhance operations.
• Document business rules as part of project analysis and design using various techniques such as customer journey maps, interviews, workshops and business process and workflow diagrams. 
• Undertake improvements of the online application tracking system by working with internal teams. 
• Collaborate with process improvement and system-focussed employees within and outside the Service Area to develop and align process maps and instructional tools with digital systems, such as Amanda and CityHub.
• Create web and online portal content to simplify and clarify application requirements and processes for customers.  
• Maintain current knowledge of business practices and related technology. 
• Assist with project management for assigned projects. 
• Participate in software upgrades and modifications including testing, providing advice and guidance, and documentation as required.  
• Develop materials, update instructional tools and provide information and guidance in changed systems and processes to employees.   
   

Qualifications:

Two-year Community College diploma in Business, or related field or equivalent.

Experience:

Three years of previous experience working with project teams in developing and implementing business solutions, and documenting processes.  

Specialized Training & Licenses:

Additional coursework or credential in project management is an asset.

Skills and abilities in the following areas are necessary: 

• Experience in project work involving new system and process improvement documentation, using information systems. 
• Experience in documenting processes and operational procedures in formats that can be easily understood. 
• Experience using and/or configuring AMANDA or similar product for digital administration of municipal planning, permitting and licensing management is an asset. 
• Demonstrated proficiency in Microsoft Office and Enterprise Resource Planning (ERP) Systems.
• Demonstrated ability to work independently, as part of a team, to resolve issues and meet deadlines.  
• Demonstrated organizational skills including planning, prioritizing, time management and the ability to multi-task.
• Effective customer service skills. high initiative and sense of ownership with strong customer focus. 
   

Compensation & Other Information:

$50,148 - $71,049 (Level 10)

This posting is for 2 permanent full-time positions.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: 4 days in office / 1 day remote. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

Police Record Check:

The successful candidate will be required to complete a Criminal Record Check.