Information and Orientation Facilitator

by South London Neighbourhood Resource Centre

Position Type: Temporary
Location: London, ON
Date Posted: Jul 25, 2024
Experience: 3 Years
Education: University Degree

Job Description

Join our Team as an Information & Orientation Facilitator
The Information & Orientation Facilitator will be an employee of the South London Neighbourhood Resource Centre (SLNRC), providing support to newcomer to improve their opportunities to become independent citizens in the City of London.

Work Timelines:
The Information & Orientation Facilitator position is a temporary full-time position until January 8, 2025. The successful candidate will work from Monday to Friday, some evenings and weekends if/and when required.

Compensation:
$28.68/ hour

Key Duties:
Group Service to Newcomer Clients:
  • Power Point Presentations - Develop power point information that is based on newcomer settlement needs, Welcome to Canada Guide of IRCC and other community related resources can be used.
  • Information and Orientation – Provide information sessions on various settlement themes related to Orientation to Ontario, Orientation to Canada and community services and resources related to local services
  • Coordination In co-ordination with the other Newcomer Settlement Services staff, plan and coordinate settlement related activities and programs for groups of newcomer clients
  • Awareness Creation within Community - Assist local communities and service providers to better understand the challenges and barriers that new immigrants experience as they integrate into their respective communities.
  • Referral & Working in and with Community - Ensuring access to and connecting newcomers with community resources and services (Housing, Health, Educational, Cultural, Religious, Banking, Legal and Recreational)
  • Needs assessment- Meet with newcomers to identify their assets and settlement needs in a welcoming and friendly environment
  • Program Development and Delivery - Ensure deliverables are in compliance with contribution agreement and administrative obligations while meeting organizational targets and goals.


Administration:
  • Maintain accurate written records and files pertaining to settlement services provided to clients.
  • Enters statistical information in a data system using the Immigration Refugees and Citizenship Canada approved tracking system (iCARE)
  • Prepares and submits reports, statistics etc.
  • Maintains updated supply of handouts on services, resources and policies that are relevant eligible clients
  • Ensure appropriate and confidential handling of client information and files.
  • Attends training opportunities in the fields of communication and settlement
  • Keeps accurate and up to date confidential files on clients
  • Works flexible hours, including evening and weekends, according to peak user times, as scheduled
  • Operate in accordance with policies, procedures, guidelines and protocols of the SLNRC
  • Provide a current Police Check 
  • Accepts other duties as assigned by the Director of the Newcomer Settlement Services

Qualifications:
  • Post-Secondary Education in Social Work, Sociology, Political Science or related area in the Social Services field or extensive experience of over 3 years actively supporting newcomers.
  • Strong office administration, communication and organizational skills
  • Experience working within culturally diverse environments
  • Excellent computer skills and knowledge of relevant software that are used in the creation of flyers and other promotional items
  • Knowledge of current community resources, immigration issues as well as changes to the immigration system is an asset
  • Excellent working knowledge of another language(s) is an asset

Why Join Us? 
This role offers a unique opportunity to make a tangible difference in the lives of newcomer families. By joining our dedicated team at SLNRC, you will be at the forefront of community integration, helping to build a more inclusive and connected community. If you are passionate about community development and have the qualifications and flexibility to thrive in this dynamic role, we encourage you to apply!

To apply for the position, send resume and cover letter as one PDF File to Vincent Tao, Communication Coordinator, South London Neighbourhood Resource Centre vtao@slnrc.ca

At SLNRC, we are committed to meeting AODA accessibility criteria, ensuring that our hiring process and workplace are inclusive and accessible to all job candidates. We welcome and accommodate applicants with disabilities, providing necessary adjustments to support their success in our team. If you require accommodation throughout the process or have any questions, please contact Vincent Tao. 

We work together to empower and enrich the neighbourhood in an inclusive environment.