Together we’re going places!  Voyageur Transportation Services is currently recruiting for a Call Taker in our Checker Limousine division in London, Ontario.
 
With a large emphasis on training and orientation, Voyageur dedicates itself to supporting the growth of our employees by allowing them to develop the necessary skills in order to be successful. We provide our employees the necessary training tools in order to service our customers and clients more effectively. We remain true to our traditional family owned and operated values through our value added services, commitment to our community and our continued services provided by our long term standing employees.
 
The Checker Limousine division provides comfortable and caring transportation for individuals who desire that extra service. Our competent and professional team of chauffeurs ensure clients receive a seamlessly safe and comfortable ride. The successful Call Taker will be expected to contribute towards our high level of customer service. 
 
QUALIFICATIONS:
Candidates should ideally demonstrate the following:
 

• Dispatch experience within transportation or service industry, or related education an asset
• Call centre experience
• Excellent, strong proven customer service experience.
• Professional telephone manner.
• Time and Stress Management skills.
• Good organization and communications skills.
• Computer Software experience in programs such as MS Office and Odyssey
• Availability to work flexible hours.
• Strong knowledge of London, Toronto and Southwestern Ontario
• Understanding of Transportation Industry
• Must have reliable transportation to and from work
• Must be available to work occasional weekends and holidays

 
DUTIES:
This position includes the following duties:
 

• Assist Operations Manager in day-to-day business operations.
• Ensure dispatch and driver operations are in accordance with established standards.
• Customer Service Calls, recurring rides & special event co-ordination.
• Incident reporting
• Answering phones and data input
• Dispatch Checker Limousines to various clients on a timely basis.

 
This position requires availability for the following shifts: Saturday & Sunday (2pm-10pm); Monday & Tuesday (10pm-6am).
 
Please reference desired position in the subject line. We appreciate all interest, but only successful applicants will be contacted. 
Please forward all resumes and cover letters in confidence, to:
jobs@voyageurtransportation.ca