Summary of Duties:

Reporting to a Manager within Service London, the Service London Intern will assist with the development and strategies related to the delivery enhancements of customer service at the City of London.

Work Performed:

• Assist with researching and implementing strategies related to improving customer service delivery
• Assist in documenting business processes, and creating standard operating procedures
• Develop various resources, tools, templates and process improvements related to the Service London Contact Centre and broader usage of customer service technology platforms
• Organizes and synthesizes large amounts of data and information into simple, concise documents and recommendations
• Ensures project documents are complete, current and stored appropriately
• Performs related duties as assigned

Qualifications:

Eligibility under the City of London Internship Program as follows (see below):

MUST MEET CRITERIA AS EITHER A NEW IMMIGRANT, PERSON WITH A SELF-DECLARED DISABILITY, INDIGENOUS PERSON, RACIALIZED PERSON/VISIBLE MINORITY, OR A RECENT LOCAL POST-SECONDARY GRADUATE.
 

New immigrant:

• Persons who have gained permanent residency status and/or naturalized citizenship status; having arrived in Canada 0 – 5 years.
• Graduate of a recognized post-secondary education institute with Canadian equivalency
• English benchmark level 6 or above
• Legally entitled to work in Canada

OR

Person with a self-declared disability which poses employment barriers:

• Persons who identify as having one or more disabilities. City of London follows the definition of Disability as allowed under the Ontario Human Rights Code.

.

OR

Indigenous Persons:

• Person who identify as Aboriginal, First Nations, Metis, Inuit, and/or Indian.

OR

Racialized Persons/Visible Minorities:

• Persons, other than Indigenous persons, who are non-Caucasian in race. Also persons who have racial meanings attributed to them as a group in ways that negatively impacts their work and social life.

OR

Recent local post-secondary graduate:

• City of London residents currently residing or having left London within the last year ONLY and who have graduated from a recognized postsecondary institution.
• Limited work experience in their chosen field.

Compensation & Other Information:

$22.44/hour

This posting is for one (1) temporary full-time up to 15 weeks position.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: On-site. Subject to change in accordance with business requirements.

These hours of work are subject to change.

Police Record Check:

The successful candidate will be required to complete a Criminal Record Check.