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Your friend MY-NAME-HERE (MY-EMAIL-HERE) identified a career opportunity with Pathways Employment Help Centre that you may be interested in. Click on the link below to view their current job listings.

Administrative Assistant (Receptionist)

Pathways Employment Help Centre

Pathways Employment Help Centre (PEHC) unleashes people’s potential through Employment, Skills Training and Advocacy

Pathways Employment Help Centre is hiring an Administrative Assistant / Reception

Location: London, ON

Position Summary:

The Administrative Assistant / Reception provides a variety of support services to Pathways’ teams, including reception duties, data entry, resource room assistance and document preparation

What would you do?
Reception Duties

• Answer multi-line phone system: respond to inquiries, direct calls, take messages, book appointments, provide program information and respond to general inquiries
• Overcome client resistance and reticence through positive phone manner and persuasion skills
• Greet and assist clients and visitors
• Initiate intake procedures, enter information into database as required
• Direct clients to appropriate classes and rooms
• Respond to website inquiries or redirect them to whomever appropriate

• Schedule Clients into appointments, provide necessary information
• Book clients into First Aid/CPR, WHMIS, Fork Lift, Working at Heights and other classes as requested and make follow-up reminder calls
• Monitor no shows and follow up to reschedule as required.
• Act as point person for staff availability

• Provide assistance to clients utilizing resource room
• Type resumes for Resource Centre clients as needed
• Maintain cleanliness and appearance of reception and lobby
• Assist with data entry into various tracking systems
• Assist with office equipment, including scanning

• High School Diploma or Post- Secondary Diploma
• 1-3 years previous experience
• Intermediate typing skills 40+wpm with high level of accuracy
• Strong interpersonal and communication skills
• Able to work well under stress in a busy environment
• Intermediate skills in Microsoft Office Applications
• Ability to maintain calm and defuse stressful situations
• Enthusiastic and positive individual with strong work ethic and initiative
• Familiarity with social service sector a plus
• Able to move easily between a variety of tasks without frustration and adapt easily to changing processes and priorities
• Good understanding of job search strategies, London labour market information, resume creation and networking
• Ability to communicate effectively with diverse populations in a multi-cultural environment, and establish rapport with clients facing multiple employment barriers

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