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Service Desk Analyst I

About Middlesex County
Middlesex County is a vibrant upper-tier municipality located in Southwestern Ontario.  We offer a thriving business climate, easy access to transportation routes, and quality of life. Middlesex County offers residents easy commutes, safe communities, a diverse economy, exceptional healthcare facilities, affordable housing, an array of educational opportunities and bountiful recreation and cultural choices in a picturesque setting. The County’s administration headquarters are located in London but Middlesex County is comprised of unique villages, towns and rural communities that have great attractions for residents and tourists. 

At Middlesex County, you will have a chance to make an impact in your everyday work and build lasting relationships in the communities in which we live and serve. We offer a culture that values inclusion, diversity of thought, and employee development. We invest in our people to help them leverage their strengths to achieve their career aspirations. Join our team and build a rewarding career in a progressive workplace that fosters innovation and leadership.

Position Overview
As a customer service focused member of the Information Technology Services team, the Service Desk Analyst I’s role is to be the primary support for all service desk related issues. The Service Desk Analyst I will be responsible for creating and maintaining all support-related documentation. This position will install, configure and maintain all desktops, laptops, mobile devices, and their associated equipment and software. This position will also be one of the primary team members to respond to and document service desk calls. This position, at times, will come across confidential information so integrity, confidentiality and discretion are required. Primarily based at the Middlesex County Building, this position also provides on-site support for remote sites. This position will also work evenings and weekends when required.

This position is unionized and is a part of our CUPE 101.5 bargaining unit.

Qualifications

• Post-secondary diploma in Computer Systems Technician (2-year college diploma or equivalent)
• Customer service-oriented individual with strong interpersonal skills and a positive attitude
• Excellent knowledge of computer hardware and Microsoft and Apple operating systems
• Excellent oral and written communication skills
• A valid “G” driver’s licence with a clean driver’s abstract, and access to a vehicle to travel as required to fulfill job responsibilities
• Criminal Record Check that is satisfactory to Middlesex County

• Competitive compensation: the pay rate for this position is $27.15 to $30.52 per hour for 40 hours per week
• Comprehensive health and dental benefits
• Ability to participate in the OMERS (Ontario Municipal Employees Retirement System) pension plan
• Employee and Family Assistance Program
• Flexible work opportunities
• Ongoing training and development

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