ABOUT US

For over 50 years we have been a recognized leader in school bus transportation throughout Southwestern Ontario. Our commitment to the communities where we live and work as well as our progressive customer service approach has made this possible. Langs Bus Lines Limited is looking for a professional dispatcher to join our team.

THE OPPORTUNITY

The successful candidate will work split shift and have the following responsibilities:

• Ensures that all routes have appropriate driver coverage and substitutes for absent drivers and monitors.
• Reviews and assigns driver(s) to the route including route information.
• Maintains route documentation and records by logging into consortia portals for the purpose of providing accurate and reliable information to drivers in compliance with school board and provincial regulations.
• Prepares, verifies and maintains route information using company software.
• Uses and monitors two way radio systems for the purposes of communicating with the driver to help resolve any issues on-route.
• Fields incoming phone, email and online inquiries about school transportation and school bus charter trips bookings from existing and new customers.
• Carries out intake of incoming calls, emails, concerns and incidents from drivers, schools, parents/guardians, consortia officials and the public.
• Uses company client relationship management software (CRM) to document intake information ensuring all issues receive a suitable response.
• Assesses prioritizes incoming issues to effectively minimize and determine escalation protocols.
• Booking and monitoring of the charter trip from initial entry into booking software system through to charter trip completion and follow up customer satisfaction check.
• Receiving, verifying accuracy and entering all post-trip reports in the software system and forwarding pertinent information to Accounting and Payroll departments.

  WHAT WE NEED

• Minimum of OSSD
• Minimum of 2 years of experience and proven communication skills using dispatch equipment.
• Exceptional Customer Service skills developed by customer service training and experience.
• Demonstrated ability to maintain professionalism and confidentiality at all times.
• Proven ability to prioritize needs based on urgency/complexity of circumstances.
• Flexibility and diplomacy required to deescalate situations and manage multiple demands.
• Excellent organizational, computer, oral and written communication skills with demonstrated ability to work effectively under pressure and in a team environment.
• Excellent documentation skills to create, update and document information.
• Proficiency in Microsoft computer skills including outlook, word, and excel.
• Experience and proficiency in using web-based software applications and portal communication connections is an asset.

WHAT WE OFFER

• Monday to Friday Shifts with no weekends
• Competitive wages; performance based pay; enhanced vacation plan
• Paid Benefits (Retirement Savings Plan, Deferred Profit Sharing Plan, Health, Dental, Life, LTD)

Please submit resume with your personal email and phone number by April 17, 2025 .

We thank all applicants and will contact only those whose qualifications most closely meet our requirements.

Please visit our careers page to see more job opportunities.