Dollarama is Canada’s leading national operator of dollar stores and has grown to become a Canadian success story and a household name. Our head office, distribution centre, and warehouses are located in Montreal. Approximately 20,000 retail employees work in our corporate stores located across the country.

At Dollarama, we are determined to meet and exceed our customers’ needs by providing a positive and consistent shopping experience, with compelling value, and a broad assortment of everyday consumer products that are designed to generate consumer loyalty.

Position Summary

The Store Manager oversees the daily retail store operations. Working as part of a team, the Store Manager is accountable for the completion of all the duties necessary to operate a Dollarama store on a daily basis.

Key Accountabilities

The Store Manager is responsible for the following:

• Managing the resources of the store to maximize results and store appearance while making sure to constantly have inventory on the shelves;
• Recruiting, developing, training, and motivating a team of Assistant-Managers, Team Leaders, Assistant Team Leaders and Store Associates;
• Ensuring that company rules and regulations are explained, understood and properly followed by all team members;
• Managing the work schedules according to the budgeted hours and business needs;
• Managing and resolving customer complaints, questions and/or inquiries;
• Ensuring the inventory counts (on-hands) are done in a prompt and precise manner, in order to ensure proper resupply of goods;
• Ensuring that store opening/closing and asset management procedures are properly followed;
• Act as priority contact person for any issues related to store alarm system;
• Ensuring that employees work safely and apply the standards required by health and safety; and
• Operating a cash register.
   

Job Requirements

• Minimum of 5 years of relevant experience in the retail industry, including at least 2 years in a management position;
• Flexibility with regard to availabilities and work schedules (day, evening, week-end);
• Ability to work in a fast paced and high volume environment;
• Ability to efficiently organize time and manage priorities; and
• Strong leadership and communication skills.