Voyago is currently recruiting for a Supervisor for our Logistics Centre in London, Ontario.

Your Role

Reporting to the General Manager, the Logistics Centre Supervisor is responsible for managing the day to day operations of the Logistics Centre in an efficient and effective manner.

Primary Responsibilities

Operations

• Maintains a schedule for Customer Service Specialists and Logistics Specialists

• Runs the weekly performance meeting

• Organizes and facilitates Logistics Centre meetings

• Tracks utilization of vehicles/ trips

Financial

• Submits payroll

• Prices trips

• Verifies third party vouchers

• Approves price changes and discounts

Reporting

• Monitors on time performance

• Completes call volume reports

• Generates KPIs

• Quality Assurance

Customer Relations

• Handles questions/inquiries from Customers

• Manages hospital concerns

• Provides Value Added Service

People Management

• Conducts monthly coaching sessions with Customer Service Specialists and Logistics Specialists

• Monitors performance of staff, providing work direction and feedback

Requirements

Your Profile

• You have a post-secondary education or equivalent

• You posses a minimum of 2 years experience in a similar role
• Your experience in a call-center/ dispatching role would be an asset
• You are proficient in MS Office Suite (Word, PowerPoint, and Excel)
• You have excellent time management, organization and multi-tasking skills
• You have strong verbal and written communication skills
• You enjoy working under pressure in a fast-paced environment
• You are available to work on-site, Tuesday - Saturday from 15:00 - 23:00

Benefits

The Perks

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions
• We offer our employees opportunities to build their own experience within a local, global Group

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.