Responsibilities:

• Provide administrative support to the Early Childhood, School-Age and Adolescent Program (ECSAAP);
• Assist with the organization of meetings & program events (may include minute taking, scheduling, room bookings, sending Outlook appointments, etc.);
• Create and/or brand clinical and office resources, documents and materials;
• Receive phone calls from families, partner organizations, other TVCC staff, etc., and redirect inquiries as necessary;
• Assist with scheduling appointments (e.g., treatment sessions, groups, etc.), including interpretation services, as well as cancellations;
• Maintain current, accurate client information including inputting and updating appropriate information in the Client Information System;
• Run program reports from Client Information System (e.g., for billing; program management, Ministry and Children’s Health Foundation reporting);
• General filing, mailing/secure emailing reports, and other administrative duties as required;
• Act as a Client Information System and overall computer software support for team;
• Work collaboratively with other ECSAAP Administrative Assistants and provide back-up support and coverage as needed. 

Qualifications:

• College diploma specializing in office administration;
• Strong customer and family-centred care focus;
• An ability to be flexible and dynamic and to prioritize and meet deadlines while balancing a number of tasks and being detail oriented;
• Highly developed interpersonal, communication and organizational skills;
• Proficiency in minute taking;
• Strong typing skills and excellent computer skills including proficiency in Word, Excel, PowerPoint, Sync, Canva, and Access, as well as videoconferencing software (e.g., Teams);
• An ability to troubleshoot with other team members software and hardware issues;
• Strong ability to work effectively in a team environment;
• Proficiency in French would be considered an asset.